Introducing the Vester Step. Strong, solid build which like its family is built for a variety of environments. Its straightforward LCD layout makes switching and understanding the various modes simple. This is the beginning of the Vester family, yet it still outperforms many e-bikes.
From the date of purchase, Hygge Bikes provides a 24-month limited warranty against original manufacture defects and transportation damages.
Only the original customer (the name specified on the invoice & delivery address) is eligible for the limited warranty coverage, which begins the day the e-Bike is delivered to the customer.
Hygge Bikes recommends that when purchasing an e-Bike, you service it at least once every 6 -12 months, or every 2000 KM which ever is sooner.
What is Included?
To help customers understand our warranty service, we have listed the warranty covered components below (counting from the purchase date, we will need to check purchase invoice before warranty service is carried out).
Warranty of 36 months
Frame – All bikes from Hygge Bikes come with a 3-year warranty on the frame.
Warranty of 24 months
Motor – All bikes from Hygge Bikes come with a 2-year warranty on the motor.
Warranty of 12 months
6-Month Limited Warranty
Please see individual product page for delivery times - Free Delivery On All Orders
Your card will be charged once the order has been placed. If you would like to pre-order an item we will charge your card to reserve your order.
Deliveries are made Monday to Saturday. You will receive a shipping confirmation email the next working day which will contain your tracking information.
For any additional queries about your order, please call us and we will resolve it for you.
We strongly advise that you inspect all items upon delivery and decline the delivery if your item is damaged. If your item has been damaged, please send clear photos of the damaged items to email@example.com. Once we have received clear evidence, we will start a claim on your behalf.
If you would like to cancel your order please call or email as soon as possible. Please ensure that your order number and contact information are clearly stated. Cancellations after 24 hours may be subject to additional fees as your order may have already been shipped.
Esen Electric offers a 14 - day returns policy on all products. Products must be returned in the same condition with all original packaging and parts. Any signs of wear and use may result in your refund being declined. Collection of your order is free of charge within the 14 - day period.
If you would like to arrange a return, please email firstname.lastname@example.org.
Please note that we can only validate refunds within the 14 - day return period, and on the original payment method used to buy your item. Your refund may take up to 21 working days to reach your account. You will be notified by us when the refund has been completed. If you have any questions about this process please do not hesitate to contact us.
This is an excellent ebike it's build quality is superb battery life is also superb looks amazing and rides brilliantly, I'm so pleased it really feels like a quality bike ++++
Amazing Service and advice! Thank you so much!
I highly recommend Esen Electric. Sam was more than happy to discuss my personal requirements and helped me choose the best eBike possible.
Over the moon with my electric scooter. Arrived very quickly. Everything i expected and more!
The Eelo foldable electric bike was just what i was looking for. Fast delivery and friendly customer support.